- 1.What is Kolony™?
- 2.When is the launch date for Kolony™?
- 3.Who are (Prepaid/Postpaid/Enterprise) allowed to join Kolony™?
- 4.How do I join Kolony™?
- 5.Do I need to use a specific type of mobile phone in order to use Kolony™?
- 6.Is there any subscription/registration fee to join Kolony™?
- 7.How many nicknames can I register in Kolony™?
- 8.What will I get as a newly registered Kolony™ member?
- 9.How do I enjoy the activities and games in Kolony™?
- 10.How do I obtain Kolony™ Koinz?
- 11.What are the charges to purchase Kolony™ Koinz?
- 12.Is there a validity period imposed on the Kolony™ Koinz?
- 13.Can I transfer Kolony™ Koinz to my family/friend?
- 14.What features are available in the Kolony™ and how do I utilize them?
- 15.Is sending to and/or receiving from Kolony™’s shortcode 25333 chargeable to my Prepaid/Postpaid/Enterprise account?
- 16.How many people can I ‘Fren’ in Kolony™?
- 17.My FREN KBOMM to all fren and I don’t have any Koinz, will i still received the BOMM later once I got the Koinz?
- 18.Will I be able to use Kolony™ while I am Roaming in another country?
- 19.If I change my current Prepaid plan to another Prepaid plan in Celcom, will I still be able to keep my Kolony™ account? What will happen to my nickname, profile and accumulated Koinz?
- 20.If I change my current Prepaid plan to a Postpaid/Enterprise plan in Celcom (or vice versa), will I still be able to keep my Kolony™ account? What will happen to my nickname, profile and accumulated Koinz?
- 21.Can I join Kolony™ if I am a MNP port-in customer?
- 22.Can I join Kolony™ if I am a MNP port-out customer?
- 23.Can I join Kolony™ if I am not a Celcom subscriber?
- 24.What is the minimum credit balance I need to have in my Prepaid account in order to subscribe to Kolony™?
- 25.If my Prepaid account has no credit balance (RM0), will it affect my Kolony™ account? Will I be able to perform Kolony™ activities and games even with RM0 credit balance in my Prepaid account?
- 26.In what condition(s) will I not be able to use Kolony™ services if I am a Prepaid / Postpaid / Enterprise customer?
- 27.I am a Prepaid customer. The validity of my credit has run out. I can only receive calls/SMS/MMS etc. Can I use Kolony™ during this period?
- 28.I have deactivated my Kolony™ account. Can I re-activate my account?
- 29.Do I still obtain the free Koinz (New Xpax, SOX or UOX Prepaid plan) when I deactivate my Kolony™ account?
- 30.I have deactivated my Kolony™ account. What will happen after 90 days of the Grace Period?
- 31.How can I change my Kolony™ nickname?
- 32.I am currently a MyLife user. How do I switch to Kolony™?
- 33.I received unfavorable/harsh messages from the Dings and BOMMs. How can I stop them?
August 13, 2019
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